Support

Is ilync easy to use?

Yes. Core features — URL shortening, basic analytics, and link-in-bio pages — are useful and easy to get started with. We may introduce paid plans in the future with advanced features, but existing functionality will remain available.

Do I need an account?

You can shorten URLs without an account, but you'll need one to save links, manage API keys, create a link-in-bio page, or access full analytics. Accounts are quick to create and support Google sign-in or email/password.

Are my links permanent?

Short links persist until you delete them or they expire (if you set an expiration). We may clean up very old inactive links periodically. We recommend saving important links to your account.

How do I create a short link?

Paste any URL into the shorten form on the homepage, or use the API. You can optionally set a custom code, expiration date, and visibility mode (public, unlisted, or private).

Can I choose a custom short code?

Yes. When shortening, you can specify a custom code (e.g., ilync.dev/my-promo). Custom codes must be unique across the platform and follow our naming rules.

What happens when a link expires?

Expired links return an HTTP 410 (Gone) status. Visitors will see a message indicating the link has expired. Expired links may be automatically cleaned up after a grace period.

Can I protect a link with a passcode?

Yes. When shortening while signed in, enter a passcode in the shorten form — visitors must enter it before being redirected. Only a salted hash is stored, and such links stay out of the public feed. You can add or remove the passcode later from the edit panel of a saved link.

Can I schedule a link?

Yes. Saved links can be scheduled to go live at a future time and to expire automatically. Until a scheduled link activates, visitors get an error instead of a redirect.

Can I use my own domain?

Signed-in users can connect a custom domain they own and serve short links from their own web address. Follow the on-screen DNS verification steps in your account dashboard; links created on the domain use your branding.

Can I generate QR codes and barcodes?

Yes. Every saved link has a QR button to view or download its QR code as a PNG. The code generator also turns any URL, SKU, or serial into a QR code or 1D barcode (Code 128, Code 39, EAN-13, UPC-A, ITF-14) with PNG or SVG download.

How do I view analytics for my link?

Visit the link's stats page at /your-code/stats for public links, or check the analytics section in your account dashboard. You'll see total clicks, clicks over time, and breakdowns by platform and country.

How do I create my link-in-bio page?

Go to /link while signed in. Choose a username, add your social profiles and custom buttons, and hit save. Your public page will be at /@yourusername.

Can I change my username?

Yes. Edit your username in the bio editor and save. Your old URL will stop working — update any shared links. Usernames that conflict with existing short codes or are reserved cannot be used.

How many links can I add?

You can add up to 40 links to your bio page — a mix of social profiles (Instagram, X, TikTok, etc.) and custom buttons (newsletters, shops, portfolios, and more).

Can I see who clicked my bio links?

Yes. Each link on your bio page now has individual click tracking. You can see per-link click counts in the bio editor, and total page visits are tracked automatically.

How do I delete my account?

Visit your account page and use the delete account option. This will permanently remove your data, links, and bio page. This action cannot be undone.

How do I reset my password?

If you signed up with email/password, use the "Forgot password" flow on the sign-in page. If you signed in with Google, your authentication is managed by Google.

How do I get an API key?

Sign in to your account and navigate to the API keys section. You can create and revoke keys from there. Keep your keys secret — they grant full access to your account's API capabilities.

What are the rate limits?

Rate limits vary by endpoint and whether you're authenticated. Check the API docs for detailed limits. If you hit a limit, you'll receive an HTTP 429 response.

What are click webhooks?

Webhooks push a click event to an HTTPS endpoint you control every time one of your links or codes is opened. Set one up in the Webhooks section of your account, optionally with an HMAC secret so you can verify the payload came from ilync. Delivery is best-effort — use them for logging or live dashboards, not as a guarantee of every click.

Where is the API documentation?

Full API docs are available at /api-docs. The product guide for non-developers is at /docs.

Cannot find what you're looking for? Reach out through any of these channels:

• Email: mikesoftstudio@gmail.com — for general questions, bug reports, or feature requests
• Operator website: mikesoftstudio.com