Frequently asked questions
Everything you need to know about ilync.
General
Is it free to use?
Yes. Core features — URL shortening, basic analytics, and link-in-bio pages — are completely free. No credit card required.
Do I need to verify my email?
Accounts created with email/password receive a verification link automatically — check your inbox and click it to confirm your address. Verification is optional, so you can keep using the site while unverified. You can re-send the link or check your status from the banner shown on your dashboard.
Do I need an account?
You can shorten URLs without one, but an account lets you save links, manage API keys, create a link-in-bio page, access full analytics, and send feedback. Create a free account — supports Google sign-in or email/password.
URL shortening
Can I choose a custom short code?
Absolutely. When shortening, specify a custom back-half like /my-promo. Custom codes must be unique across the platform.
What happens when a link expires?
Expired links return an HTTP 410 (Gone) status. Visitors will see a message indicating the link is no longer available.
How does link safety work?
Dangerous or internal destinations are automatically blocked when a link is created, so shares stay safer by default.
Can I protect a link with a passcode?
Yes. When shortening while signed in, enter a passcode in the shorten form — visitors will have to enter it before being redirected. You can also add or remove one later from the Edit panel of any saved link in your dashboard.
Do passcode-protected links show in the public feed?
No. Links with a passcode are hidden from the Recently shortened feed so their destinations stay private. Anyone with the link can still reach the passcode prompt.
How is my passcode stored?
Only a salted hash of your passcode is stored — never the plaintext. It's not returned by any API, and it can't be read back from the dashboard once set. Brute-force attempts are rate-limited.
How do I generate a QR code for my link?
Click the QR button next to any saved link in your account dashboard. A QR code will appear that you can scan or download as a PNG image.
Can I download QR codes?
Yes. Open the QR panel for any link in your dashboard and click Download PNG. The image is named after the short code for easy identification.
Are QR codes free?
Yes. QR codes are included with every link at no extra cost — no account required. Just shorten a URL and use the QR button to view or download it.
Link-in-bio
How do I create a link-in-bio page?
Go to /link while signed in, choose a username, add your social profiles and custom buttons, and hit save. Your public page will be at /@yourusername.
Can I change my link-in-bio username?
Yes. Edit your username in the bio editor and save. Your old URL will stop working, so update any shared links.
How many links can I add to my bio page?
You can add up to 40 links — a mix of social profiles and custom buttons for shops, newsletters, portfolios, and more.
How do I download a QR code for my link-in-bio page?
On the /link page, click the QR button next to your bio URL. A QR code for your page will appear — scan it with your phone or click Download PNG to save it as an image.
How do I reorder my social links?
On the /link page, use the ↑ and ↓ arrows next to each social profile or custom button to move it up or down. The order you set is reflected on your public page after saving.
When do my link-in-bio changes take effect?
Changes to your profile, links, and link visibility only take effect after you click Save page. Make sure to save before sharing your page so your updates are live.
Analytics
How do I view analytics?
Check the analytics section in your account dashboard. You'll see total clicks, platform breakdowns, and referrer data for every link.
API
How do I get an API key?
Sign in, navigate to the API keys section in your account, and create a new key. Keep it secret — it grants full access to your account's API capabilities.
Feedback
How do I send feedback?
Click the chat button at the bottom-right corner of any page. Choose a topic from the dropdown, write your message, and submit — no account needed. If you're signed in, your feedback is linked to your account so we can follow up.
Who reviews my feedback?
The development team reviews every submission. Bug reports, feature requests, and UI feedback all help shape what we build next.
Can I manage user feedback as an admin?
Yes. The admin dashboard includes a Feedback section where administrators can browse, filter by type, and review all submissions in one place.